Entre Les Murs

Do We Really "Wanadoo" This?

I withdraw what I said earlier about the ease and efficiency of dealing with France Telecom. A packet of confusing forms, including much fine print and lots of little check boxes, came in the mail from Wanadoo, the France Telecom digital service provider. Apparently these are needed to initiate our phone, TV and high speed internet package. They have to be completed and signed in varying numbers of copies, and an RIB (from the bank; we'd use a void cheque) attached.

Also, I guess in the course of my earlier conversation with them I must have selected the channel provider TPS (over Canal+). One of the forms is theirs, but it doesn't explain how their packages work or what they will wind up costing. I seem to have missed the "with a package subscription" fine print under the "for 7 euros/month" digital TV offer, and I'd really like to know what I've let us in for.

Another call to the customer service line helped a little. But I'm not hugely comforted by the gentleman's assurance that "all you have to do is sign, Monsieur."

posted 22.2.06